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Shipping & Returns
Shipping
Standard Delivery (3-5) business days
- £3.95
Express Delivery (by 1pm next working day if order is placed by 2pm)
- £5.95
International Delivery (within EU only, up to 7 working days)
- £9.95
Your order will usually arrive within 5 working days. If delivery time is important to you, please select Express Delivery as this is the only way that we can guarantee a speedy shipping service for your product. Please note that Express Delivery is only valid for UK orders.
Once your order has been despatched you will be provided with a tracking number. We send our products via Royal Mail, so to track your package, simply visit their website and enter the tracking number that we have provided you with.
Returns – Unwanted/Faulty Goods
If you have any reason to return goods, please advise us by e-mailing info@snugglemypet.com and include the reason for returning along with your order number. A returns number will be issued to you along with the return address.
If you are unhappy with your purchase within 14 days from receipt, you may return the goods to us. The items must unopened and unused. Please follow the returns procedure above. Upon safe receipt, we will be able refund the price of goods only. Postage and packing charges for sending or returning the goods cannot be refunded.
In the unlikely event that you receive faulty or damaged goods from us, please inform us and return the goods, we will arrange for a replacement to be shipped. In this case, we will refund the return postage costs.
We cannot be held responsible for goods in transit that are being returned to us. We recommend that you use Royal Mail Recorded Delivery to obtain proof of posting.
These terms do not affect your statutory rights.
