If you cancel visits more than 3 days in advance, other than holidays, there is no cancellation charge. Within 24 hours of services cancellations will be charged at 50% the rate for the first 24 hours of scheduled visits, then 20% for the remaining scheduled visits. On week days when St. Lucie and/or Martin County public schools are closed due to inclement weather, or holidays, cancellation fees will be waived. All reservations for major holiday periods will require an advance paid deposit of 50% at the time of booking, and there will be a 25% cancellation fee of that deposit for holiday reservations cancelled without ten (10) days advance notice.
Why are cancellation policies important to Snuggles and the pet sitting business?
At Snuggles it is very important that we take great care of our clients and also our valuable pet sitters. The cancellation policies ensure fairness to all involved.
We absolutely hate to turn away any of our excellent clients because we are fully booked, but from time to time this does occur. The cancellation polices helps to keep space available in our schedule for those who really need it, because we are only booking services with those that are certain they need us and know that cancellation policies apply should they need to cancel. I would hate to turn away a client because we are full, only to have someone cancel on short notice whose space I could of given to someone who really needed it. This occurs often around holidays & school vacation weeks, our schedule fills up, then many clients wait until the last moment to cancel, which makes it impossible for us to services the clients we had turned away.
In addition to this, our excellent Pet Sitters are independent contractors, who are insured, and personally vetted by Snuggles, and they set aside time in their busy schedules to service our clients. We believe that these sitters deserve to be paid when their work is cancelled on short notice. Imagine a job were the work you depended on could be cancelled at any moment with no pay. The cancellation of one or two visits does not seem like a big deal but just imagine the times when several clients all cancel a few visits during the same week. We want to keep all of our top-notch pet sitters engaged and committed to helping the clients of Snuggles Pet Sitting for a very long time; so we choose to pay them for services on their schedule that are cancelled on short notice.
Our cancellation polices are put in place so that Snuggles can serve our pets & clients in the most efficient & effective manner possible. Thank you, most sincerely.
Sharon Bartlett, Managing Member
Snuggles Pet Care, LLC